Terms of Service

1. Acceptance of Terms

By accessing or using https://getrocketreply.com ("Website"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website.

2. Description of Service

Rocket Reply provides AI-powered bug report generation for Jira and AI Reply Gmail. Our Service is designed to streamline your workflow with intelligent, automated bug reporting tools. These tools integrate with popular platforms to enhance productivity and improve the quality of bug reports and email responses.

3. User Accounts and Licensing

To access the Service, users must create an account and will receive a free license key. This license key is required to use the Service.

4. Credit System and Pricing

4.1 Credit Purchase: To use AI prompts, users need to purchase credits. These credits are consumed with each AI usage.

4.2 Credit Consumption: The amount of credits spent on each AI usage is detailed in our pricing table, which can be found on our website. We reserve the right to update this pricing table at any time.

4.3 Subscriptions: Users with an active subscription receive 1,000 credits per month. Additionally, subscribers benefit from a 25% reduction in credit usage for all AI prompts.

4.4 Credit Expiry: Credits never expire and remain valid in the user's account until used.

4.5 Refunds: We offer refunds for purchased credits that have not been used. However, credits acquired as part of a subscription are not eligible for refunds.

5. Ownership and License

Users own the content they generate using our Service, including AI-generated bug reports and email responses. However, users do not have the right to resell or redistribute our AI models or algorithms. Rocket Reply retains all intellectual property rights to the Service itself, including our AI technology and software.

6. User Data Collection

We collect personal data including name, email, and payment information. We also use web cookies for non-personal data collection. For more information, please refer to our Privacy Policy at https://getrocketreply.com/privacy-policy.

7. Prohibited Activities

Users shall not:
a) Resell or redistribute the AI models or algorithms obtained through our Service.
b) Use the Service for any illegal purpose.
c) Attempt to gain unauthorized access to any portion of the Website.

8. Termination

We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

9. Disclaimer of Warranties

The Service is provided "as is" without any warranties, expressed or implied.

10. Limitation of Liability

Rocket Reply shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Users will be notified of any changes via email.

13. Contact Information

For any questions regarding these Terms, please contact us at support@getrocketreply.com.